Given the current situation, we’ve reduced our visits to the post office to decrease the risk of contagion for our staff. That is why we have asigned only one day a week for shipments. Your order will be shipped the following Monday once we have received payment for it.
As a general rule, packages are sent the Monday following after the receipt of payment. They are shipped via FedEx with a tracking number.
We will provide you with a link so you can track your order online.
Shipping costs include handling and packaging costs, as well as postage.
Handling costs have a fixed price, while transport costs may vary depending on the total weight of the package.
We ship worldwide via Mexpost. Shipping costs will be calculated at the check-out.
We can make returns as long as we receive a return request within 30 days of receiving the item and it is returned to us in its original packaging, unused and in resalable condition.
The return shipment will be at the customer's expense and you must organize your own shipment.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed by email.
The value of the returned goods will be refunded but the value of any paid shipping will NOT be refunded.
We advise you to group all your items in the same order.
We cannot combine two different orders, and shipping costs will be applied for each one individually.
We are not responsible for damage to your package after shipment, but we do our best to protect all fragile items.
The boxes are large and your items will be well protected.